Delivery Information

At Memories By Mel we have a strong focus on providing excellent service, high-quality products and fast delivery and because all our blankets and frames are made on-site we’re able to dispatch many items within 5 working days of ordering.

Production and dispatch times for each item vary, please check on the specific product page for further details.

Having our own production facility means we can maintain quality control whilst ensuring you receive your products as quickly as possible.

Our delivery times are outlined below.

PLEASE NOTE, these are delivery times and not production times.

PLEASE NOTE Weekends are not counted as production or dispatch days.

For most orders we use Royal Mail, which is listed as our ‘48 hour tracked service’.

Royal Mail will deliver our orders the next working day 94% of the time, including Saturdays, however, it can sometimes take 2-5 working days, sometimes longer for some islands (and next day delivery for islands can take a bit longer).

In very rare circumstances this can take up to 3 weeks.

For the majority of international deliveries, we use Royal Mail International Tracked.

Please allow from 10-14 days from the UK for your package to arrive, or longer for remote areas.

Shipping costs and times can vary significantly depending on the area, and it may be necessary to charge an additional fee.

If this was to occur we would call you to discuss taking payment before the charge is incurred.

If you have any queries please contact our customer service team and we can discuss this further.

In adverse weather conditions, delivery times to certain areas in the country can be affected.

We work closely with our delivery services so you can receive your parcel as soon as possible.

We select the courier dependent on their ability to deliver to certain areas particularly in adverse weather.

You’ll be notified of your courier service upon dispatch of your order, but please check their websites for live updates.

Our experience over the years allows for us to provide a guaranteed Christmas delivery service all the way up until the 21st December, if ordering within the UK.

If you’re ordering internationally, please allow an additional 14 days for the Christmas deadline.